Case Study
Bringing Bees to the City, One Hive at a Time
Imagine stepping onto your office rooftop and discovering a vibrant green space designed to connect people with nature. In today’s urban landscape, commercial properties are evolving beyond four walls—they’re becoming dynamic environments that foster community, sustainability, and tenant engagement.
With partnerships spanning over 2,000 commercial buildings across North America and Europe, Alvéole helps property owners and managers create meaningful experiences that bring nature into the built environment. From interactive workshops to hands-on sustainability initiatives, these programs spark engagement, increase property value, and align with ESG goals.
At the core of it all is MyHive, an innovative platform designed to connect tenants and communities. Whether tracking sustainability initiatives, booking educational experiences, or accessing real-time updates, MyHive ensures seamless engagement, whether tenants are on-site or remote.
As demand for interactive sustainability programs continues to grow, so does the need for seamless customer support. Ensuring property managers and tenants have the resources they need to maximize these initiatives has become a top priority.
That’s where Stylo stepped in.
Challenge
Keeping up with the Buzz
As Alvéole expanded, so did customer requests and ticket volume. Managing thousands of buildings, along with a constant stream of questions and workshop bookings, quickly became overwhelming for Alvéole’s customer success leader.
Balancing this growing workload while maintaining personalized and great customer service was proving to be a challenge. The support process itself wasn’t as orderly as it could be, leading to inefficiencies and delays.
Jo, showing off the great work Alvéole does.
Solution
How Stylo Helped Alvéole Keep on Humming
To meet the growing demand, Alvéole turned to Stylo, hoping that our AI-powered solutions would provide the support needed to keep pace with Alvéole’s expansion. The full suite of Stylo apps – particularly Assist and Solve – offered the perfect solution for handling inquiries efficiently and scaling customer service without compromising on quality.
Assist served as an AI co-pilot, using Alvéole’s knowledge base to generate relevant responses quickly, cutting down on the time Jo spent searching for answers and drafting replies.
Meanwhile, Solve automated replies and ticket resolutions, specifically for workshop booking requests – a task that had previously consumed considerable time and effort. With Stylo, Jo could now rely on an automated system to handle the most routine queries, and on an AI co-pilot to assist as he focused on more complex tickets.
Results
A Hive of Efficiency and Innovation
With Stylo in place, Alvéole saw immediate improvements in their customer support workflow. Drilling into a single month of usage, the metrics tell the story.
In January, Stylo played a role in ~53% of Alvéole’s tickets. Assist was used by agents on ~40% of those tickets, while Solve automatically handled ~13%, contributing to the overall impact.
But the impact wasn’t just about speed – it was also about stress reduction. Jo no longer had to worry about falling behind on client inquiries. He no longer had to drop what he was doing to ensure that a workshop booking request received a timely reply. With Stylo handling the heavy lifting, Jo was able to focus on growing Alvéole’s mission and expanding their impact, knowing they had the tools to keep customers happy.
As Alvéole continues to grow, they see AI as an essential part of the future of customer support.