Zendesk macros are a game-changer for efficiency, helping agents respond faster, maintain consistency, and streamline workflows. But as helpful as macros can be, they often come with challenges.


How do agents navigate a growing library of macros? How do teams ensure that their responses still feel human?

With AI tools, you can transform the way your team uses macros in Zendesk - from helping agents quickly find the right macros, to enhancing macro responses themselves, and even identifying opportunities to improve your macro library.

Helping Agents Find the Right Macro

Whether they’re new to your team or a seasoned pro, anyone can struggle with navigating a large library of macros. For new agents, it’s a steep learning curve. For experienced agents, it’s time-consuming and frustrating.

With AI-powered macro suggestions, agents no longer need to rely on memory or using the right keywords in a search. By analyzing ticket content, AI tools (like Stylo Assist) present the most relevant macros for every situation, helping agents at all experience levels work faster and more efficiently.

Keeping Your Macro Library Lean and Relevant

Over time, it’s easy for a Zendesk instance to become cluttered with outdated, redundant, or underutilized macros. A bloated macro library not only slows down agents, but can also undermine efficiency.

AI tools can analyze macro usage patterns and flag opportunities to streamline your library. By identifying which macros are frequently used, which are being overlooked, and where there are gaps, you can optimize your library to better support your team’s needs.

Optimizing Macro Responses with AI

Macros are a powerful way to save time and maintain consistency, but the text they utilize can sometimes feel too generic or robotic. AI tools take macros to the next level by expanding and refining the prewritten text, transforming standard responses into polished, conversational replies.

With Stylo, macros can still do their job - like setting fields or applying tags - but the AI enhances the text itself, ensuring each message feels thoughtful and personalized. This means you can combine the efficiency of macros with the nuance of human-like communication, giving customers the best of both worlds.

With AI-powered macro suggestions, you'll save time, keep your team happy, and make your customers feel truly cared for - what's not to love?

If you want to learn more, email us at support@askstylo.com, book a demo, or start a free trial of Stylo Assist.