Customer support teams face constant challenges: managing growing ticket volumes, handling repetitive tasks, and supporting customers in multiple languages. 

The right AI tools can help you work smarter, reduce response times, and improve the customer experience—all while simplifying your workflows.

Here are three essential AI features that every Zendesk support team should consider.

1. Text Expansion

For repetitive questions where answers already exist in your knowledge base, AI tools can often generate accurate replies completely from scratch, saving tons of time.

But not every ticket is quite that straightforward.


When agents are handling unique or complex issues, where AI might lack full context, text expansion allows them to write just the important details that truly answer the question. The AI then builds on that foundation, crafting a complete, polished response with proper context, tone, and formatting.

With the Use My Input feature of Stylo Assist, agents can accomplish exactly this - that is, they can spend less time writing every single word of their replies, and more time focusing on resolving customer issues effectively.

2. Translation

Supporting customers across multiple languages can be challenging, especially when having to switch between tools in order to translate.


Built-in translation ensures quick and effective communication with customers worldwide, without the need to context switch. 

Using Stylo Assist, you can seamlessly translate incoming and outgoing messages, so that agents can be confident in their response, without needing to go into another tab or another tool.

3. Sentiment Analysis

Sorting through a queue can be challenging. Even with dedicated Views, it’s hard to know which tickets need your attention most urgently.


Sentiment analysis analyzes the content and tone of tickets, assigning scores that help agents focus on the most critical issues first.

Apps like Stylo Scores use sentiment analysis to prioritize tickets automatically, giving agents clarity and confidence in tackling the most pressing tasks first.

Learn more about Stylo's AI tools for Zendesk and book a demo to see how they can transform your team's efficiency and customer experience.