Every support team knows the pain of answering the same question again, even though it's been answered a million times before.

The problem? The moment agents realize something should be in the knowledge base is usually while they’re working on a ticket, which is not exactly the ideal time to stop and write an article.


So people don’t do it.


And the articles don’t get written.


And now you’re manually answering the same question over and over again. 

That’s where Stylo Scribe comes in. Instead of letting useful answers stay buried in tickets, where they serve as a 1-time solution, Stylo Scribe turns them into Zendesk Guide articles - without disrupting your workflow.

How It Works

1. An agent sends a reply to the customer – Maybe the agent is generating a response with Stylo Assist, or maybe it’s written manually. Either way, it answers an important question, and you want the answer documented for the future.
   
   
   

2. An agent opens Stylo Scribe, and selects the message(s) to use as the basis for a new Zendesk Guide article - Behind the scenes you can set Stylo Scribe to always have a certain level of length, formality, tone, etc.
   
   
   

3. Then just a quick review & publish – When articles are created via Scribe, they’re sent to Zendesk Guide as a draft. This way, there’s time and opportunity to review (and make any necessary changes) before publishing the new article. 
   
   

No extra effort. No backlog of “articles to write later.” Just review and hit “publish” when you’re happy with what you see. 

Why This Changes the Game

Agents often have a feeling for what’s missing from the help center, but finding the time to document it is another story. With Scribe, they don’t have to choose between focusing on tickets, and improving self-service content.

And here’s where it gets even more powerful:

Once an article goes live as a public Zendesk Guide article, Stylo Assist learns from it (that is, Stylo Assist re-scans your Knowledge Base every 12 hours) creating Q/A pairs that allow it to generate accurate responses from scratch.

In other words, every time your team documents something new, Assist gets smarter, leading to better AI-powered responses over time.

Want to see how effortless knowledge capture can be?

Book a demo or install Stylo Scribe to start turning tickets into help center articles in just a few clicks.